Cancellation Policy


You may avoid a cancellation or no-show fee if we are able to reschedule within the same week as dictated by staff schedule. Please note that many insurance companies will NOT provide payment for missed sessions.


Psychotherapy Sessions


We require notice at least 48 hours before your appointment for rescheduling or cancellation of a psychotherapy appointment. Without such notice, fees will be charged as follows unless alternative arrangements are discussed:

Cancellations (less than 48 hours notice before your appointment) OR no-shows (no communication prior to appointment): $100

We provide every client/family with one complimentary missed appointment per calendar year, regardless of number of appointments during that time. Any late cancellations or no shows (occurring less than 48 hours before the appointment) thereafter will be charged according to the policy above, with no exceptions.

We recognize that this is a strict policy, but it keeps us from having to make judgments about what constitutes an “emergency” for different people. The only exception occurs for weather, as follows: Late cancels or no shows are not charged on days when Poudre School District, Colorado State University, or the client's local school district close due to inclement weather.


Psychological Assessment Appointments


Initial Intake: These 2 hour initial appointments are in extremely high demand, and when one is missed, it is a missed first step for another client to begin their evaluation process.

We require a minimum of 48 hours or 2 business days notice for rescheduling or cancellation of an assessment intake appointment to allow us time to find someone else to take the appointment. Without such notice, fees will be charged as follows unless alternative arrangements are discussed:

Cancellations (within 48 hours or 2 business days of appointment) OR no-shows (no communication prior to appointment): $200

Testing Day: We typically schedule a FULL DAY for each client to complete testing. Given that we dedicate this much time to each person, and appointments are usually booked weeks in advance, cancellations or no-shows are quite costly and are unlikely to be rescheduled quickly.

We require a minimum of 48 hours or 2 business days notice for rescheduling or cancellation of an assessment testing appointment to allow us time to find someone else to take the appointment. Without such notice, fees will be charged as follows unless alternative arrangements are discussed:

Cancellations (within 48 hours or 2 business days of appointment) OR no-shows (no communication prior to appointment): $500


Substance Use Evaluations


We require a minimum of 48 hours or 2 business days notice for rescheduling or cancellation of substance use evaluations to allow us time to find someone else to take the appointment. Without such notice, fees will be charged as follows unless alternative arrangements are discussed:

Cancellations (within 48 hours or 2 business days of appointment) OR no-shows (no communication prior to appointment): $400